I need help with my resume?

The work experience looks good. As for the qualifications, how many years experience do you have with #2 & #3? I'm not wild about #4 or #5 either, but if you could expand a bit on them, maybe they'll be a bit less akward, as they are personality traits not qualifications. For #4 could you list the types of phone systems you have experience with? i.e. Four years experience with VoIP telephones. Maybe for #5 you could list X years of filing duties?